DevOps & Technical Support Engineer.
We are currently recruiting for a DevOps & Technical Support Engineer to support the cloud infrastructure and Tier 2 of our fast-paced digital agency based in Hitchin, Hertfordshire.
- Location:
- Hitchin
- Working:
- Hybrid after probation
- Hours:
- Full time, permanent
- Salary:
- Dependent on skills and experience
About the position
We are currently recruiting for a DevOps & Technical Support Engineer to support the cloud infrastructure and Tier 2 of our fast-paced digital agency based in Hitchin, Hertfordshire.
CDA exists to make digital, human. We're a full-service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon. This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and production incident management, working closely with the Software Development and Operations team.
Our dream candidate
We're looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis. This role has dual responsibilities: supporting the creation and management of CDA cloud infrastructure for our production and test environments, and managing incidents reported by clients, providing status updates and resolution plans for delivery to production.
Key responsibilities: DevOps
- Strong appetite for the latest technology and trends in the industry.
- Design, build, and maintain CI/CD pipelines to support rapid and reliable software delivery.
- Manage and optimise Linux-based environments, ensuring stability and performance.
- Develop automation scripts and tooling using Python and other relevant languages.
- Work with AWS / Azure cloud services to architect and support resilient infrastructure.
- Implement monitoring, logging, and alerting solutions to ensure system health and availability.
- Collaborate with cross-functional teams to embed DevOps best practices across the organisation.
- Contribute to security, compliance, and governance initiatives within a regulated environment.
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows.
Key responsibilities: Technical support
- Take full ownership of incident tickets through to final resolution, ensuring clients are supported and updated through to closure.
- Ensure customer SLAs/KPIs and quality standards are met.
- Communicate with clients, providing regular updates along with realistic expectations.
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows.
- Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing.
- Proactively identify patterns, bugs, or bottlenecks and suggest improvements.
Qualifications and experience
- Technical background with experience in technical support, diagnostics or software engineering.
- Strong troubleshooting, problem-solving, and analytical skills.
- Exceptional written and verbal communication skills.
- GCSEs minimum grade C/4, including English and Maths.
- Good customer and stakeholder management skills.
- Located within a 1-hour commute of Hitchin, Hertfordshire.
Nice to have
- Previous experience in customer-facing technical roles is highly desirable.
Salary and benefits
- Private health and dental cover.
- 25 days holiday (plus Bank Holidays).
- Pension scheme.
- Hybrid working (after probation).
- Flexible working hours.
- Fully refurbished office for 2025, with free parking and a fully stocked kitchen with teas, coffee, snacks and more.
- Frequent social events.
- Holiday buy back scheme.
- Charity volunteer day.
Life at CDA
Hybrid working
Three days in the Hitchin studio, two wherever you work best. Core hours, not clock watching.
Flexible hours, early Fridays
Start when your day works and finish early on a Friday. We measure outputs, not chair time.
Training and progression
We're just as invested in your progression as you. Hands on learning, training courses and development.
A great place to work
Good coffee, state of the art equipment and a welcoming office with a fully stocked kitchen.
Frequent social events
Padel, music quizzes, team lunches, bake off, and social events everyone actually turns up to.
Paid charity day and health insurance
One paid day a year to support a charity of your choice, plus private health cover for peace of mind.
Apply for this position
Please include a cover letter with your CV. Your covering letter should tell us why you're suitable. We will contact you should you qualify for an interview. No agencies.
Apply for DevOps & Technical Support Engineer
Equal opportunities
As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
Right to work
If your application is successful, and we invite you for an interview/assessment, we'll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.